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If you do not receive this email within a few minutes, please check your spam folder and make sure our responses are not getting blocked. Once your Customer Care request is submitted, you will receive a confirmation email from iZotope Customer Care. Please include all system specs and the build/version of RX 6 Audio Editor that you are using. This will ensure our ability to solve your problem accurately, the first time around. Please try to explain your problem with as much detail and clarity as possible.

Contact our Customer Care department at highly trained Customer Care team is committed to responding to all requests within one (1) business day and frequently respond faster.

Check out the Customer Care pages on our web site at.

Contacting iZotope Customer Careįor additional help with RX 6 Audio Editor: After 12 months, no software updates will be provided.įor details on what operating systems and plug-in host software are officially supported for a product, please check that product’s Specs page. We will provide software updates for 12 months from product release. We also do our best to address bug fixes within the product itself to ensure our products operate in accordance with our specifications. Sometimes, other companies make changes that we’re not able to support, but we actively work with other companies to avoid these sorts of compatibility problems. How long does iZotope support its products?Īlthough we can’t guarantee it, we do our best to keep our products up to date with the operating systems and plug-in hosts that we support. If you need more detailed help on how to use the product, please check out our FAQs and Tutorials. Past 12 months, we’ll still help you with your account and authorization but will not provide technical support for in-depth product questions.

You can email us with any question for 12 months after you buy any iZotope product. How long does iZotope provide customer support for purchased products? Before contacting iZotope Customer Care, you can search our Product Knowledgebase to see if the solution to your problem has already been published. We also offer valuable pre-sales technical Customer Care to customers who may be interested in purchasing an iZotope product. IZotope is happy to provide professional technical Customer Care to all registered users absolutely free of charge.

If you are using the demo version of RX 6 Audio Editor and would like the full version, you can purchase RX 6 Audio Editor direct from the iZotope online store: Once your purchase is complete, you will be sent an email confirmation and a full version serial number that can be used to fully authorize your current installation of RX 6 Audio Editor. IZotope Customer Care How to purchase the full version of RX 6 Audio Editor